Account & Billing
Q: How do I cancel my subscription? A: Go to Settings → Billing → Cancel Subscription. Your plan remains active until the end of your billing period, then you revert to Free plan.
Q: Can I get a refund? A: Refunds are available within 7 days of purchase. Email your account email to [email protected] with your request. We review each case individually.
Q: What happens to my content if I cancel? A: Your saved content remains accessible on the Free plan. However, you'll have limited credits and features. Downloaded/copied content is yours forever.
Q: Can I change from monthly to yearly billing? A: Yes, in Settings → Billing. You'll be charged the yearly amount immediately and save 50% (during Cyber Month promo).
Q: What if I run out of credits mid-month? A: Credits reset on your billing date. You can upgrade to Business plan for more credits, or wait for monthly reset. Unused credits don't roll over.
Q: Do credits expire? A: Credits reset monthly. Unused credits don't carry over to the next month.
Features & Functionality
Q: Can LazyLines post directly to my social media accounts? A: Not yet. Currently, LazyLines creates content that you copy/export and post manually. Direct posting integration is on the roadmap.
Q: Why can't I stop a generation once it starts? A: The abort/stop button is in development and coming very soon. This is a top priority feature.
Q: Can I use LazyLines in languages other than English? A: Yes! The AI responds in any language you speak to it (100+ languages). The interface is currently English-only, but more languages are coming.
Q: How many files can I upload at once? A: Currently one at a time, with a 5MB limit per file. We're working on increasing this to 50MB and allowing multiple files.
Q: Can I share my workspace with team members? A: Not yet. Collaboration features are on the roadmap. Currently each workspace is single-user.
Credits & Usage
Q: How many credits does a typical script use? A: Varies based on:
Model (Gemini: 2-5, Claude: 5-10)
Research needed (adds 10-50)
Length (longer = more)
Typical range: 20-50 credits for one researched script
Q: Which AI model should I use? A:
Gemini 2.5 Flash: Research, simple tasks (cheapest)
Claude 4.5 Sonnet: Final scripts, creative content (best quality)
GPT 5.1: Balanced, good all-rounder
Grok 4: Creative experimentation
Q: Can I see how many credits I have left? A: Yes, check Settings → Billing to see your current credit balance and usage.
Q: What uses the most credits? A: Premium models (Claude, Grok) + complex tasks + long outputs + multiple tool calls = highest usage. Research with Gemini is cheapest.
Content Creation
Q: How do I make content sound more like me? A: Fill out your Brand Profile thoroughly:
About You: Target audience, business info, custom instructions
Voice & Style: Upload examples or describe your voice in detail
Content Topics: Define your pillars Then always toggle Brand Profile ON when creating content.
Q: Can I edit content after it's generated? A: Yes! In canvas, you can:
Click and type to edit manually
Highlight sections and ask AI to revise them
Use undo/redo
Save changes anytime
Q: How do I save my content? A: Click "Save" in the canvas toolbar. Find all saved content at lazylines.ai/saved. You can search, reopen to edit, or delete items.
Q: Why does my script feel generic? A: Two main reasons:
Brand Profile is OFF or incomplete
Request was too vague
Fix: Toggle Brand Profile ON, be specific about tone, audience, and structure.
Q: Can LazyLines create videos, not just scripts? A: LazyLines creates scripts/text content. It doesn't create actual videos. You use the scripts to film your videos.
Research & Analysis
Q: How do I analyze a competitor's content? A: Three ways:
Profile Analyst (Instagram only): lazylines.ai/competitors → enter username
Add profile URL to chat (any platform)
Add individual post URLs to chat
Q: Can I analyze private accounts? A: No, only public accounts and posts are accessible.
Q: How often does the For You page update? A: Weekly. For real-time discovery, use the Search tab which searches live TikTok/Instagram content.
Q: What's the difference between For You, Trends, and Search? A:
For You: Curated based on your Brand Profile pillars (weekly)
Trends: Trending formats that work across niches (weekly)
Search: Real-time search of viral videos (instant)
Q: How many videos can I analyze at once? A: Unlimited in chat. However, for video watching (visual analysis), limit to 3-5 per request as it's resource-intensive.
Technical Issues
Q: My message disappeared. What happened? A: Usually a connection issue. Refresh the page (F5). If it doesn't reappear, contact support immediately via in-app chat.
Q: I'm getting "context window exceeded" errors. What do I do? A: Your conversation is too long. Either:
Switch to Gemini 2.5 Flash (1M token window)
Start a new chat
Don't include unnecessary files/links
Q: A link won't process. Why? A: Possible reasons:
Private/deleted content
Invalid URL
Platform temporarily blocking requests
Timeout (try again in a few minutes)
Q: Why can't I upload my file? A: Check:
File size (must be under 5MB)
Format (supported: PDF, TXT, DOCX, CSV, Excel, PNG, JPG, MP4, MP3, etc.)
File isn't corrupted
Platform-Specific
Q: Why can't I see Instagram image carousels? A: We currently only process captions and metrics from image posts, not the actual images. Full image processing coming soon.
Q: Does LazyLines work with Facebook? A: Yes! Facebook posts, profiles, and ads are supported. Video content is fully processed; image posts show captions only.
Q: Can I analyze YouTube channels? A: Yes! Add any YouTube channel URL to chat, and LazyLines will extract and analyze 10-20 recent videos.
Q: What about LinkedIn? A: LinkedIn posts and profiles are fully supported, including video transcription.
Workspaces (Business Plan)
Q: How do workspaces work? A: Each workspace is a completely separate environment with its own:
Brand Profile
Chat history
Saved content
Credit allocation
Inspiration page
Q: Can I move content between workspaces? A: Not automatically. You can manually copy content from one workspace's chat and paste into another.
Q: If I downgrade from Business to Pro, what happens to my extra workspaces? A: You keep only 1 workspace. Choose which one to keep before downgrading. Content in other workspaces will be lost.
Q: Do credits pool across workspaces? A: Yes, Business plan = 6,000 credits per account across all workspaces.
Comparisons
Q: Is LazyLines better than ChatGPT? A: Different purposes:
LazyLines: Specialized for social media content creation, has viral video search, profile analysis, platform-specific research
ChatGPT: General-purpose AI assistant
Both are great; LazyLines is better for content creators. Many users use both.
Q: What about other AI writing tools? A: LazyLines is unique because it combines:
AI writing
Real-time viral content search
Profile/competitor analysis
Brand voice matching
Platform-specific optimization
Most tools only do writing, not the research/analysis.
Future Features
Q: Will you add [specific feature]? A: Maybe! We track all feature requests. Most-requested features get prioritized. Share your idea via:
In-app chat
Email: [email protected]
During support calls
Q: When will mobile apps launch? A: iOS and Android apps are on the roadmap for 2025. Mobile web works great in the meantime.
Q: Will there be team/collaboration features? A: Yes, this is planned. Share your specific needs with us to help us build it right.
Q: Can you add [platform] support? A: We're always evaluating new platforms. Tell us which ones you need most.
Getting Help
Q: I have a question not answered here. How do I get help? A:
In-app chat (bottom left): Fastest, 1-4 hours response
Email: [email protected] (24 hour response)
Book a call: https://calendly.com/lazylinesapp/lazylines (free)
Q: How do I report a bug? A: In-app chat or email with:
What you were doing
What happened
Screenshot of error
Browser and device info
Q: Can I request a feature demo? A: Yes! Book a call or ask in-app chat for a walkthrough of specific features.